Need help with Off Leash? Email us at support@off-leash.dog. Include your device model and app version if you're reporting a bug.
Contact us
- Email — support@off-leash.dog for questions, bugs, account help, and privacy requests.
- In the app — Settings → Send Feedback. Your app version, build number, platform, and device model are attached automatically so we can reproduce the issue.
Report a user or content
Use the "Report" option on any user profile, dog profile, or message. Reports go to our moderation team. To stop all contact with someone right away, block them from their profile.
For a child safety concern, see our Child Safety Standards. If anyone is in immediate danger, contact your local emergency services first.
Your account and data
- Export your data — get a JSON copy via Settings → Account → Export My Data.
- Delete your account — permanently and immediately via Settings → Delete Account.
- Notifications — choose which types to receive and set Quiet Hours in Settings → Notifications.
- Auto Check-in — turn on or off in Settings → App; muting per park is supported.
- Location — change the permission any time in iOS Settings → Off Leash → Location, or on Android in Settings → Apps → Off Leash → Permissions.
Policies
Read our Privacy Policy and Terms of Service.